FAQ

How does your lab testing model work? 

At Hackett Holistic Health, we practice complete financial transparency. We do not use the standard corporate medical model of marking up laboratory kits to generate a profit. Instead, we operate on a strictly a la carte, direct-pay-to-lab model. When we determine which specialized tests your body actually needs under The Lonjiva Method™, you purchase the kits securely and directly from the laboratory at their baseline clinical wholesale cost, bypassing practitioner middlemen entirely. 

Do you require a monthly membership or subscription? 

No. We are a fiercely independent holistic medicine practice, not a venture-backed corporate longevity chain like Humanaut. We believe your healthcare should be dictated by your healing timeline, not a recurring monthly contract. There are zero subscription models, no hidden membership fees, and no ongoing strings attached. You only pay for the specific diagnostic insights and advanced clinical therapies—such as acupuncture, custom herbal compounding, peptide protocols, and medical skincare—that you choose to utilize. 

Can I use my HSA or FSA to pay for these tests? 

Yes. Because these advanced diagnostic panels (including SystemAge™ Cellular Tracking, Jona AI Gut Metagenomics, the DUTCH Hormone Test, and Cyrex Immunology Arrays) are ordered by a licensed clinician to investigate your unique health profile, they are fully eligible medical expenses. You can use your Health Savings Account (HSA) or Flexible Spending Account (FSA) debit card directly at the secure lab checkout portals. If a specific lab requires standard payment upfront, our office will gladly provide you with an itemized medical superbill to submit for direct insurance reimbursement. 

How does the Mobile Phlebotomy service work? 

We believe that when you are suffering from chronic fatigue or managing an autoimmune condition, sitting in a crowded, sterile commercial laboratory waiting room is the last thing you should have to endure. For any traditional or advanced blood panels, we coordinate white-glove Mobile Phlebotomy Services. A certified, professional medical phlebotomist will travel directly to your home or office to draw your blood in absolute comfort, privacy, and convenience. 

I already spend a lot of money on vitamins. Will I have to buy more? 

Our clinical philosophy centers on the ‘Supplement Audit.’ Most patients come to us with a counter full of random, expensive vitamins bought online out of desperation. We don’t want to add to that clutter. Under The Lonjiva Method™, we review every bottle you take, eliminate redundant or low-efficacy formulas, and reduce your overall capsule dosage. Our goal is to pivot your budget away from guessing with random supplements and redirect it into hyper-focused, therapeutic-grade nutrients your body actually requires. 

Bioelectrics. Our bodies function on an integrated signaling system. we are an open system of open systems. Without our ‘vitality’ (Qi, Prana, Ki, Lhung) that ‘runs’ our collection of systems, the body is merely inert matter. That energy/vitality itself has an organized that integrates throughout the other systems, just like the nervous system or vasculature system, it is simply more subtle.

The meridians or acupuncture channels are the main energetic pathways of the Qi. The formal acupoint locations on those meridians tend to have lower electric resistance than other areas on the skin surface. Unique concentrations of nano structures were discovered to aggregate around the points (Georgetown Univ, 2010).

So how is a treatment developed? The acupuncture points can be viewed as analogous to a keyboard. If you hand a keyboard to a child, an electrical engineer, or a poet, you can expect very different outcomes, correct? Combinations of points send a signal to the subtle aspect of the mind-body system to elicit a particular healing response. That response though mostly imperceptible to us, is very powerful. It is the deep knowledge of the biological imperative to survive and thrive and incorporates the second-brain of our bodies, the immune system. It is the very thing that effectuates the process of spontaneous remission. We are constantly in a state of spontaneous remission, whether we are healing cuts, metabolizing out unhealthy cells or wastes, or healing from a serious injury or illness, these deep-mind level mechanisms make that happen.

Deep-mind = the Buddhist assumption that the foundation of all things and being is Consciousness. Consciousness is the ground of being, not a substrate of the brain. A few basic examples of this is phantom limb sensation, remote viewing, somatized emotion/trauma, variable lucidity of cognitive decline illnesses. The brain and nervous system are facilitating the processing of experience in the physical body, not encapsulating it.

Your capacity to forecast Yourself and your idea of your future self (goals) into existence is part of your creative capacity. This creative capacity is similar to how we use the imaginal to make objects, art, problem solve, etc. Your experience of healing is no mere “placebo effect”. Placebo effect is a convenient term for pharma studies to have some comparison against the presence of certain chemicals in a body or not. Your mind is a mansion of many rooms and dimensions. Placebo effect is some corner of the basement in that structure. In other words, never sell yourself short in your capacity to heal.

Dr. Tracy has identified thirty unique points that she incorporates into her acupuncture treatments. She has developed specialized protocols for fertility treatments that increase basal body temperature by 0.2 to 0.4 degrees post-treatment. Additionally, she offers distinctive treatments for conditions such as sciatica, psoas/groin/flexor pain, migraine, TMJ, and digestive motility issues. Her doctoral capstone paper on the topic is available upon request.

A: Because your biology is entirely unique, your treatment timeline depends on whether we are correcting a specific, long-standing issue or optimizing an already healthy baseline. Under The Lonjiva Method™, your care is structured into two distinct, clear phases:

Phase 1: Problem-Specific Corrective Care

If you come to my clinic dealing with a specific health struggle—such as chronic pain, a severe autoimmune flare, deep hormonal shifts, or persistent digestive issues—we focus heavily on active correction.

Acute Issues: Sports injuries, muscle strains/sprains, recent injury pain, or acute stress and sleep disruptions can often see significant, lasting relief within 1 to 5 targeted sessions. 

Chronic, Complex Issues: Long-standing conditions like systemic inflammation, chronic fatigue, or deep-rooted tissue imbalances typically require a dedicated initial block of 6 to 8 weeks of regular, cumulative care. This allows time for your body to rebalance and heal. 

Phase 2: The “Tune-Up” Maintenance Phase

Once your primary symptoms are resolved and your biological baseline is stable, you move into maintenance phase. This is the preventative maintenance that keeps you optimal and can help prevent recurrence of injury or illness by dealing with symptoms early.

Just like maintaining a high-performance car, your body requires regular, proactive tune-ups to stay in peak alignment and prevent micro-stressors from accumulating into full-blown structural or chemical flares. Most of my patients transition to a highly flexible, bi-monthly, monthly or seasonal routine.

During these maintenance sessions, I utilize gentle acupuncture, myofascial release techniques (cupping and GuaSha), and seasonal updates to your personalized supplements, compounded remedies, peptides, and bespoke botanical formulations to reinforce your body’s natural resilience, we optimize your retesting schedule for your longevity/regular physical markers and keep you thriving long-term on your own terms. 

🪷 The Lonjiva Method™: East-West Functional Medicine

Q: Why should I see Dr. Hackett instead of continuing to see multiple different specialists?

A: When you manage complex health issues—like chronic fatigue, autoimmune reactivity, hormonal shifts, or digestive distress—seeing separate specialists often leads to fractured care. The gastroenterologist ignores your skin; the endocrinologist ignores your gut; and you are left to bridge the communication gaps while driving to multiple appointments and managing overlapping prescriptions or “stacking” of too many supplements or too much of similar ingredients. I help you streamline everything and get rid of the ‘noise’ in your protocol. 

I developed The Lonjiva Method™ to solve the lack of integration and too much siloed thinking across several providers. We strategize together about what you actually need to reach your goal: HEALING. By uniting the deep, structural systems-logic of Traditional Chinese Medicine (TCM) with the data-driven precision of modern Functional Medicine, I can address all core pillars of your health in one place. Your gut, hormones, nervous system, and musculoskeletal physical medicine are evaluated and treated as a single, interconnected ecosystem. This saves you time, cuts out redundant expenses and ensures your therapies work with each other rather than in conflict. 

Q: What exact treatments are included under your roof?

A: Because I am an independent, full-service functional and TCM holistic medicine clinic, your customized care plan can seamlessly draw from an expansive menu of advanced therapies without requiring a referral to an outside provider:

Acupuncture & Targeted Dry Needling: for chronic pain management, kinetic chain restoration, and nervous system regulation.

East-West Functional Medicine & Advanced Laboratory Testing:  including SystemAge™ cellular aging tracking, Jona AI gut sequencing, the DUTCH hormone test, and Cyrex immunology profiles, and any regular lab testing. 

Custom Botanical Compounding & Orthomolecular Medicine:  specifically curated to your chemical and metabolic needs. 

Acupoint Injection & Peptide Therapies to accelerate cellular tissue repair and hormonal balance. 

Clinical grade NIR (Near-Infrared) & PEMF Pulse Therapies: to reduce deep system inflammation and stimulate healing at the bone and cellular level. [5] 

Custom Clinical Skincare with Skin Blessing products or customized formulations and supplementation protocols that support skin health. My signature Glassy Skin Clear+Brilliant Laser Rejuvenation targets collagen rejuvenation without the pain, mess, or down time of microneedling or other procedures with noticeable, lasting results. Your skin health and longevity concerns from the inside out are addressed effectively. 

Q: I already spend a lot of money on vitamins. Will Dr. Hackett just prescribe a longer list?

A: No. In fact, our goal is usually the exact opposite. Most patients arrive at our clinic with a cabinet full of random, expensive supplements they purchased out of desperation. Taking a massive, uncoordinated pile of pills can overwhelm your liver and accidentally trigger a sensitive immune system. 

I start your journey with a radical Supplement Review and Curation. We carefully review your existing cabinet, eliminate weak, redundant, or low-efficacy formulas, and heavily streamline your daily routine. We want to reduce your total daily pill dosage and pivot your financial budget away from broad online guesswork and redirect it into hyper-focused, targeted nutrients your body actually requires. 

Q: How do your lab testing and pricing work? Are there membership fees?

A: I do not believe in trapping patients in expensive, mandatory monthly memberships or recurring corporate subscription models. All of our services are entirely a la carte, meaning you stay in complete control of your medical investments.

To maintain total integrity and transparent pricing, we charge zero clinic or practitioner markups on specialized lab kits. When I order advanced panels (such as Jona, SystemAge, DUTCH, or Cyrex), you pay the laboratory directly at wholesale clinical cost. 

Q: Can I use my HSA or FSA cards at your clinic?

A: Yes.  You can use your Health Savings Account (HSA) or Flexible Spending Account (FSA) debit cards directly at our front desk and at the secure lab checkout portals. We will also happily provide an itemized medical superbill upon request for your insurance reimbursement submissions. 

Q: Do I have to travel to a busy commercial lab for my blood work?

A: No. I believe that when you are suffering from chronic illness, fatigue, or pain, standing in lines at a crowded, sterile commercial testing facility is a barrier to healing. For all traditional and advanced blood draws, we coordinate premium Mobile Phlebotomy Services. A certified, professional phlebotomist travels directly to your home or office to collect your samples in absolute comfort, privacy, and convenience. 

Initial Evaluations and Treatments:

Pain/Sports Medicine/Orthopedic First Visit:

Includes:  acupuncture, neuroacupuncture, Tan Method, dry needling, electrostim (ArpWave, BioWave, Japanese microstim), NIR (nearinfrared/ “red light” therapy), and myofacial release techniques (cupping, GuaSha).

The LONJIVA Method – full East-West Functional Medicine Evaluation and Treatment

Includes: Functional Medicine  and TCM evaluations and Acupuncture treatment – review of labwork and medical reports, complete systems/health history review, review of pain and injuries, supplements and nutrition review, treatment plan development.

Initial Glassy Skin Clear+Brilliant Laser Facial Rejuvenation Treatment – it’s LASER microneedling without the pain, mess, or downtime!

What’s included: gentle cleansing of skin, application of numbing cream mask, Clear+Brilliant (Original or Permea) non-ablative laser treatment (about 20 minutes), then Dr. Tracy’s signature soothing and nourishing post care Skin Blessing treatment: LIORA skin serum with an ice-cold plant stem cell mask and application of custom peptide nutrient formulation that saturates into your skin with gentle RadioFrequency/LED device for the ultimate Glassy-Skin mesotherapy treatment. Leave the clinic and go on with your day, no down time!

The results are amazing and LASTING.

Lonjiva Shamanic Energy Healing – crystal placement and guided meditation/shamanic journeying experience with Tibetan Tsa Lhung (root teaching of Reiki from the Bon tradition). Acupuncture is part of this treatment since it helps you arrive at and sustain a theta state for a deeper experience.

Follow-Up Treatments:

Acupuncture: Classical Chinese, Japanese, Neuroacupuncture, Tan Method.

Sports Medicine Acupuncture/Dry Needling with NIR, cupping, moxa, and/or GuaSha.

Lonjiva Method follow-up: TCM + Functional Medince + Acupuncture –

AIT (Acupuncture Injection Therapy) – Traumeel, Spascupreel, Discus Compositum, saline, methylB12, NAD+ and a wide variety of peptides are available.

Virtual Consultation: (established patients only, by phone or Zoom)

Dr. Tracy’s Glassy Skin Clear+Brilliant treatment

Lonjiva Shamanic Energy Healing/Guided Meditation

Pediatric Care:

Initial Evaluation and Japanese Acupuncture, NIR (redlight therapy canopy), Toyahari, TuiNa

Follow Up Wellness Appointment with treatment modality that suits your child

Sports Medicine Follow-Up Acupuncture

Dr. Hackett does not accept insurance at this time. She can provide you with a statement/receipt that has all of the codes insurance companies require to process your receipt (“superbill”). You can submit this to your insurance directly or use for your tax filings. BCBS is one insurer that employs this practice regardless of network status for acupuncture from a DAOM/LAc.

IF you have out-of-network benefits, we can direct bill your insurer.

You can use your FSA/HSA card to pay for your treatments, supplements, and medical supplies available at Hackett Holistic Health as well.

Medicare is not currently covering Dr. Hackett’s services because CMS does not issue provider numbers to LAc’s or DAOMs at this time. She does her best to make sure that you receive value-driven care. You can inquire with your plan about submitting your receipts for care. You will be provided a superbill for your visits.

Please keep in mind, Dr. Hackett’s treatments are comprehensive and include services that you may otherwise need to see two or three other providers. She will review your health systems, your physical medicine issues, nutrition, herbal and supplement needs, labs and scans.

There is a 24-hour cancellation policy for all treatments. Emergencies are understandable, but please keep in mind that other people can use your appointment time so let us know as soon as possible if you need to move an appointment. The fee for late cancellations is $95.

If you are feeling ill and have an appointment, please contact the clinic. We will either reschedule your appointment or encourage you to come in for treatment if you are ambulatory. Typically treatment speeds up your recovery and Dr. Hackett can add a formula or supplement that will encourage faster healing.

Things happen. Dr. Hackett does her best to accommodate minor schedule changes and emergencies. There is, however, a 24-hour cancellation policy that has a fee of $95. Please avoid the fee by rescheduling your appointment at least 24-hours beforehand. Other patients can be offered your appointment if given enough time in advance, please keep that in mind.

Sanitization Procedures: UV light and standard cleaning products are used in the treatment rooms to ensure that you have a safe and healthy treatment space to relax in for your visit. Hand sanitizer is available, as is contactless payment processing.

If you feel that you need remote support for your health needs, Dr. Hackett can schedule a zoom consultation for you. Any supplements or herbs you may need can either be picked up at the clinic door or we can drop ship them to your preferred address.

This is a unique period in human health history. If you are suffering from unusual symptoms related to C19 and its treatments, it is very likely that you can find help here. Dr. Hackett has several strategies to help you untangle the complexity of your symptoms and figure out an effective treatment protocol for the highly individual presentations of these illnesses. She has expanded the McCullough protocol and other recommended therapy protocols that can be custom compounded or are readily available formulas.

Please inquire directly with your specific questions about care.

The short answer is, Yes.  Dr. Hackett sees people of varying health status. There are many people who have allergies, autoimmune diseases, and other health issues that have come about or have been exacerbated by the injections.

Please inquire directly with questions regarding your specific health concerns.